Business Definitions

evaluation apprehension	When individuals are reluctant to mention ideas that seem silly because they believe (often correctly) that other team members are silently evaluating them
stakeholders	Shareholders, customers, suppliers, governments, and any other group with a vested interest in the organization
exit-voice-loyalty-neglect model	The four ways, as indicated in the name, employees respond to job dissatisfaction
mental models	The broad world-views or “theories-in-use” that people rely on to guide their perceptions and behaviors
job rotation	The practice of moving employees form one job to another
emotional intelligence (EI)	He ability to perceive and express emotion, assimilate emotion and thought, understand and reason with emotion, and regulate emotion in oneself and others
virtual work	Employees use information technology to perform their jobs away from the traditional physical workplace
intellectual capital	The sum of an organization's human capital, structural capital and relationship capital
role ambiguity	Uncertainty about job duties, performance expectations, level of authority and other job conditions
balanced scorecard	A reward system that pays bonuses to executives for improved measurements on a composite of financial, customer, internal process, and employee factors
social identity theory	A theory stating that much learning occurs by observing others and then modeling the behaviors that lead to favorable outcomes and avoiding the behaviors that lead to punishing consequences
emotional labor	The effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions
talk interdependence	The degree to which a task requires employees to share common inputs or outcomes, or to interact in the process of executing their work
virtual teams	Teams whose members operate across space, time and organizational boundaries and are linked through information technologies to achieve organizational tasks
team cohesiveness	The degree of attraction people feel toward the team and their motivation to remain members
virtual teams	Teams whose members operate across space, time and organizational boundaries and are linked through information technologies to achieve organizational tasks
need for affiliation	A learned need in which people seek approval from others, conform to their wishes and expectations, and avoid conflict and confrontation