Marketing
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The process by which companies create value for customers and build strong customer relationships in order to capture value from customers in return
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Needs
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States of felt deprivation
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Wants
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The form human needs take as shaped by culture and individual personality
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Demands
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Human wants that are backed by buying power
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Marketing offer
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Some combination of products, services, information, or experiences offered to a market to satisfy a need or want
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Exchange
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The act of obtaining a desired object from someone by offering something in return
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Market
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The set of actual and potential buyers of a product or service
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Marketing management
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The art and science of choosing target markets and building profitable relationships with them
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Demarketing
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Marketing to reduce demand temporarily or permanently; the aim is not to destroy demand but only to reduce or shift it
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Production concept
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The idea that consumers will favor products that are available and highly affordable
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Product concept
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The idea that consumers will favor products that offer the most in quality, performance, and features and that the organization should therefore devote its energy to making continuous product improvements
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Selling concept
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The idea that consumers will not buy enough of the firm's products unless it undertakes a large-scale selling and promotion effort
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Marketing concept
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The marketing management philosophy that holds that achieving organizational goals depends on knowing the needs and wants of target markets and delivering the desired satisfactions better than competitors do
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